Refund policy

Nayoora — Refund Policy

Returns & Exchanges

Last Updated: 25 September 2026

Every Nayoora creation is an heirloom of grace — and we want you to wear it with complete confidence.

Our Promise

Days Easy Returns

You have 7 full days from the date your order is delivered to request a return or an exchange — for any reason. This includes sale and discounted items. If it is within 7 days of delivery, it is eligible.

7-Day WindowSale Items IncludedComplimentary Pickup

Return Conditions

To keep returns fair for every customer, please make sure your items are:

Tags intact: original tags and labels attached, exactly as you received them.
Unworn & unwashed: garments unworn, unwashed, and free from stains, fragrances, or alterations.
Original packaging: returned in their original Nayoora packaging, wherever possible.

How to Raise a Return or Exchange

Three simple steps — our concierge takes care of the rest:

Reach out within 7 days of delivery. Write to us at hello@nayoora.in or WhatsApp us on +91 63633 44522 with your order number.
Doorstep pickup. We arrange a complimentary doorstep collection wherever our courier partners serve — you never need to visit a courier yourself.
Inspection & resolution. Once your return reaches us, our team completes a quick quality check and processes your refund or exchange promptly.

Who Pays for Return Shipping?

We do. Return pickup is complimentary — our courier collects eligible returns and exchanges from your doorstep at no charge to you, wherever serviceable.

Refund Details

Refund method: back to your original payment source, or as Nayoora store credit — your choice.
Timeline: processed within 5–7 business days after your return passes inspection.
COD orders: refunded via bank transfer or store credit — simply share your bank details at hello@nayoora.in and we will take care of it.

Exchanges

Changed your mind about a size, colour, or style? Exchanges are welcome within the 7-day window, subject to availability. If your item arrives defective or damaged, we will prioritise a swift replacement or a full refund — just share photos of the issue when you reach out.

A Few Exceptions

Only these items cannot be returned:

Garments that have been worn, washed, stained, or altered.
Items returned without their original tags.
Customised or made-to-order pieces (unless they arrive defective).
Gift cards.

Damaged on Arrival

If your package arrives damaged or the seal looks tampered with, please do not accept the delivery — inform us immediately on WhatsApp at +91 63633 44522 or hello@nayoora.in, and we will prioritise a swift replacement.